Amman, Jordan Hospitality software implementation & support
+962 790 618 161 info@systemzo.com
Complete Hospitality Operations Platform

Run the Entire Hotel with NOVAHotel Management System.

NOVAHotel connects reservations, front desk, guest profiles, housekeeping, maintenance, revenue management, finance, stores, HR, events, guest services and administration in one secure, browser-based hospitality platform.

Explore Modules View System Gallery
13+Integrated Hotel Modules
360°Guest & Property View
WebBrowser-Based Operations
APIIntegration Ready
NOVAHotel management dashboard
NOVAHotel Property, Guest and Business Management in One System
End-to-End PMS Operations
Complete Guest 360° Profile
Revenue & Business Analytics
Secure Role-Based Access
NOVAHotel Overview

From First Inquiry to Checkout, Audit and Beyond

NOVAHotel is designed around the real operating structure of a modern hotel. It keeps guest-facing processes, room operations, engineering, revenue, finance and support departments on the same operational platform and the same source of data.

  • Reservation, company booking, availability, front desk, folio and night-audit workflows
  • CRM, guest profiles, loyalty, sales, upsell, feedback and pre-arrival services
  • Housekeeping, engineering, work orders, room blocks, inspections and asset control
  • Revenue management, rate plans, packages, yield, restrictions, forecasting and audit logs
  • Finance, stores, HR, events, guest services, settings, permissions and help desk
Front OfficeReservations, availability, check-in, folios and audit
Guest ExperienceCRM, loyalty, requests, feedback and pre-arrival
OperationsHousekeeping, maintenance, assets and events
EnterpriseRevenue, finance, stores, HR and administration
NOVAHotel Modules

Everything Needed to Operate a Modern Hotel

The platform follows the same functional structure used across your hotel sidebar, with each department connected to common guest, room, financial and operational data.

🏨

Property Management System (PMS)

Manage reservations, company bookings, live room availability, front desk, check-in/out, folios, billing, night audit, vouchers, reports and hotel dashboards.

ReservationsFront DeskFoliosNight Audit
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🤝

CRM & Guest Relationship Management

Maintain accounts and guest profiles, look-to-book activity, upgrades, pre-check-in, pay-by-link, pre-arrival offers, centralized sales, leads, loyalty, interactions and feedback.

Guest ProfileLoyaltySalesFeedback
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🧹

Housekeeping

Control room status, daily cleaning agendas, assignment boards, tasks, guest requests, inspections, rework, deep cleaning, public areas, DND, discrepancies, linen and staff zones.

Room StatusAssignmentsInspectionsLinen
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🛠️

Maintenance & Engineering

Handle maintenance requests, work orders, out-of-order and out-of-service rooms, preventive maintenance, calendars, assets, locations, inspections, workloads, vendors and costs.

Work OrdersOOO / OOSAssetsPreventive
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🛎️

Guest Services

Register and track concierge and guest requests, service follow-up, lost-and-found cases, operational reports and guest-service dashboards from request through completion.

RequestsConciergeLost & FoundReports
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🎉

Event Management

Manage halls and venues, event setup, operational execution, resources, budgets, function diary settings, reporting and event dashboards for banquets and functions.

VenuesEventsResourcesBudgets
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⚙️

Hotel Administration

Configure property profile, room structure and room types, meal plans, packages, channels, POS outlets, posting rules, event resources, owner units, staff setup, audit track and data uploads.

Property SetupRoomsPackagesChannels
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📈

Revenue Management

Control rate calendars, rate plans, seasons, events, yield, restrictions, packages, derived rates, pricing simulations, forecasts, audit logs and revenue-management reporting.

RatesYieldForecastRestrictions
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💰

Finance

Manage setup, journals, purchasing, cashier, assets, payroll, accounts receivable, accounts payable, sales, Fawtara, budgets, bank reconciliation, reports and statistics.

GLAR / APPurchasingBudget
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📦

Stores & Inventory

Configure stores, process inventory transactions, monitor stock balances, perform stock counts and provide reports and statistics for hotel materials and supplies.

TransactionsBalancesStock CountReports
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👥

Human Resources

Manage HR setup, employees, hierarchy, appraisals, recruitment, reports, statistics and workforce administration for hotel staff across all operational departments.

EmployeesHierarchyAppraisalRecruitment
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🔐

Settings & Security

Configure users, privileges, organization profile, business units, organizational hierarchy and shared master-item indexes with secure role-based access.

UsersPrivilegesOrganizationMaster Data
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🎫

Help Desk

Provide centralized internal support with help-desk setup, tickets, issue handling, reporting and statistics for system users and operational support teams.

TicketsSupportReportsStatistics
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Connected Property Operations

One Operational View Across Rooms, Guests and Departments

NOVAHotel reduces duplicate entry by keeping room availability, guest information, service activity and operational status connected. When a room is reserved, occupied, being cleaned, blocked for maintenance or returned to service, the relevant departments work from the same status.

  • Live reservation and room-availability control
  • Front desk, folio and guest-profile integration
  • Housekeeping status linked to room operations
  • Maintenance OOO/OOS room-block awareness
  • Package, rate-plan, service and charge integration
  • Department dashboards, reports and audit trails
NOVAHotel connected operations
Guest Journey

Connected Workflow from Booking to Post-Stay Relationship

Hotel teams can follow the guest lifecycle without moving between disconnected applications.

Inquiry & SalesLead, account, rate and availability
ReservationIndividual, company, package and channel booking
Arrival & StayPre-check-in, room assignment, services and folio
Hotel OperationsHousekeeping, requests, engineering and events
Post-Stay CRMFeedback, loyalty, interactions and return business

Plan Your NOVAHotel Implementation

Contact Systemzo to review your property structure, rooms, departments, financial setup, legacy data, interfaces, user privileges, deployment model and phased implementation roadmap.

Request a Demo