The Hosweb Reception Module connects patient registration, appointments, outpatient, inpatient, emergency and walk-in admissions, triage, queue management, medical records, cashbox operations, card generation, reports and statistics in one controlled and user-friendly workspace.
A complete visual summary of admissions, appointments, queue management, insurance, cashiering, card generation, medical records, allocation, reporting and security.
Hosweb Reception gives receptionists, admission officers, cashiers, triage staff and medical-record teams a connected view of every patient interaction. Each workflow is linked to the patient's medical file, visit, insurance details, services, balances, invoices and operational status.
The following sections summarize the complete reception scope available inside Hosweb HMIS.
Configure the operational rules and master setup used by reception workflows.
| Screen | Description |
|---|---|
| Unpaid Reasons | Define possible reasons why a patient did not pay, such as the doctor leaving before the visit was completed. |
| Default Setup | Configure general reception rules, including whether unpaid payments are allowed, whether only available medicines are displayed and whether only available rooms are displayed. |
| Queue Management | Create hospital screen zones and link clinics or rooms to each zone. Every queue display can then show the tickets associated with its assigned zone. |
| Smart Card Setup | Build customizable printable patient smart cards and define the exact patient details, labels and information included in the card design. |
Manage appointment availability, booking activity and patient attendance status.
| Screen | Description |
|---|---|
| Appointments Screen | Preview statistics for booked, arrived, no-show and unavailable slots during a selected period. Create appointments by clinic and doctor, then preview and edit them through a user-friendly schedule. |
Control outpatient registration, consultation charges, orders and billing.
| Screen | Description |
|---|---|
| OPD Admission Screen | The outpatient admission screen is used to admit patients visiting specialty clinics. Patients can be handled using insurance cards or as private patients with multiple pricing options. Consultation and follow-up fees are linked directly to the doctor within the clinical-services setup and are applied automatically when the patient is admitted. Users can also add orders, manage payments and print billing receipts directly from this screen. |
Manage rooms, wards, beds, accommodation charges and inpatient transactions.
| Screen | Description |
|---|---|
| INP Admission Screen | The inpatient admission screen is used to admit patients to rooms linked with wards and beds. Beds are linked to accommodation fees configured in setup. Day-case patients are also admitted through this page but handled using a dedicated workflow. Users can manage orders, billing transactions, transfers and stay extensions, and can open a live room-availability dashboard. |
Admit emergency patients using triage priority and integrated billing tools.
| Screen | Description |
|---|---|
| Emergency Admission Screen | Emergency patients can first pass through the optional triage module and then be formally admitted. The triage queue appears inside emergency admission so staff can prioritize patients according to clinical urgency. Reception staff can add orders, process billing transactions and print invoices and receipts from the same page. |
Register direct-service patients without a clinic, emergency or inpatient admission.
| Screen | Description |
|---|---|
| Walk-In Admission Screen | The walk-in module handles patients who do not require clinic, emergency or inpatient admission. It is especially useful for direct laboratory, radiology, pharmacy or selected clinical services such as cast removal. |
Capture initial emergency assessments and classify patients by urgency.
| Screen | Description |
|---|---|
| Triage Screen | The triage module allows emergency nurses to capture the patient's main information, vital signs and initial examinations, then classify patients according to their criticality level. |
Control discount requests through user-based approval workflows.
| Screen | Description |
|---|---|
| Discount Approval Screen | The current user sees discount requests associated with the discount types assigned to that user. Requests can then be reviewed, approved or rejected according to the hospital's authorization structure. |
Manage patient billing, cashier transactions, vouchers and daily summaries.
| Screen | Description |
|---|---|
| Medical Cashiers | Manage hospital-visit billing transactions and balances, including receipts, down payments, discounts and refunds. Cashiers can also preview orders, patient profiles and insurance details, then print invoices and receipts by visit. |
| Billed Visits | Preview visits handled by the cashier and review the billing transactions linked to each visit for follow-up and reporting. |
| Vouchers | Preview and print daily cashier transactions and totals for cash, bank-transfer and card payments. |
| General Cashbox | Manage general daily transactions that are not linked to patients, such as petty cash or small operational cash expenses. |
| Cashbox Summary | Display statistics for cashier transactions, visits and financial activity linked to the current reception cashier. |
Issue patient cards based on the designs configured in reception setup.
| Screen | Description |
|---|---|
| Card Generation Screen | Manage the issuing and printing of patient cards according to the card template, layout and patient details configured in the smart-card setup. |
Maintain complete patient files, identities, classifications, insurance and visit records.
| Screen | Description |
|---|---|
| Medical Files Screen | Search and preview complete medical records. The patient file can contain main identity, lookup and classification data, identification and birth details, demographics, contact and address information, emergency contacts, status and special flags, notes, alerts and media. Additional internal screens can show allergies, habits, medical notes, vital signs, prescriptions and diagnoses. |
| Patients Records Archive Screen | Preview, upload and archive documents and files for each patient. |
| Patient Insurance Cards | Preview and manage insurance cards linked to patient profiles. |
| Patient Visits | Review patient visits and all orders linked to each visit. |
| Manage Cities | Define cities and link them with countries so they can be selected in patient profiles. |
| Manage Countries | Define countries that can be selected in patient records. |
| Manage Identities | Define identity-document types required by hospital policy for patient registration. |
| Patient Categories | Define patient categories used to classify and sort patient records. |
| Patient Types | Define patient types according to the hospital's own classifications and operational requirements. |
| Patient Name Dictionary | Build a name dictionary between the hospital's local language and another required language. This supports automatic translation of patient names for multilingual environments, such as Arabic to English or English to French. |
Display and announce patient tickets on browser-based smart screens.
| Screen | Description |
|---|---|
| Queue Screen | This browser-based screen can be opened on smart TVs throughout the hospital. Users select a configured screen zone, and the system automatically displays and refreshes tickets for the clinics or rooms linked to that zone. Tickets can also be announced by voice when required. |
Allocate service shares among medical staff according to configurable percentages.
| Screen | Description |
|---|---|
| Order Allocation Screen | Link patient services to medical staff and assign a specific share or percentage to each employee. This is useful for teams such as surgical groups, where shares can differ between cash and insurance cases. The configured allocation is then used to generate staff-based service reports. |
Generate detailed operational and financial reception reports.
| Screen | Description |
|---|---|
| Patients Visit Report | Generate OPD, inpatient, emergency and walk-in visit reports with the required visit details, then export the results to PDF or Excel. |
| Patients Appointments Report | Preview appointment statistics and detailed records for booked, arrived and no-show appointments. |
| Medical Records Report | Generate a variety of reports related to patient files and medical-record information. |
| Cashier Transactions Report | Generate cashier voucher reports, transaction reports and reception cashbox statistics. |
| Services Allocation Report | Generate reports for service-allocation percentages and amounts assigned to medical staff. |
Monitor reception performance using operational and financial indicators.
| Screen | Description |
|---|---|
| Statistics Screen | Preview a consolidated snapshot of reception transactions for a selected period, including visits, appointments, cash received, refunds, top-performing cashiers, top allocated employees and other operational indicators. |
Preview examples of appointment, admission, cashbox, medical-record, queue, triage and reporting screens. Click any image to open a larger view.
Clinic and doctor appointment scheduling with booking, arrival and no-show monitoring.
Patient balances, receipts, down payments, discounts, refunds and invoice printing.
Complete patient files, identity information, insurance, visits and clinical history.
Outpatient registration, consultation fees, insurance, orders and billing.
Configure hospital screen zones and link each zone to its clinics and rooms.
Emergency assessment, vital signs and patient-priority classification.
Issue and print patient cards using configurable hospital card templates.
Operational dashboards for visits, appointments, cash activity, refunds and performance.
A connected front-desk workspace for hospital patient administration.
Contact Systemzo to review your registration, admission, queue, billing, medical-record and reception-reporting requirements.